Our Customer Charter


We promise to empower you our customer, by keeping you informed on a regular basis of the follow:

The steps taken and current progress in dealing with your legal problem.

The costs to date, of solving your legal problem. (see below)

We are happy to agree with you at the outset, a specific timetable and method for updating you on the work done; for example when a specific or significant event occurs, or on a daily, weekly, fortnightly or monthly basis; by your preferred method of communication, email, phone or letter.

We promise to answer all your received communications, usually on the same day or within 24 hours of receiving it (this excludes weekends and holidays).

We promise transparency in relation to all our charges and with this in mind, not to charge you for services or engage fellow professionals on your behalf, that we have not agreed with you in advance (excluding necessary/ancillary outlays and VAT).

We promise to always act in a professional and business-like manner, dealing promptly and efficiently with your legal problems or queries.

We promise to offer our best legal advice with an emphasis on practical, speedy and cost effective solutions to your legal problems.

We promise to agree suitable payment terms with you at the beginning of any work you require us to do.

We promise that all our legal advice and information will be in plain English.

Our default payment terms are: – that payment is due at the end of each month for work done that month. We will normally issue invoices on a monthly basis and statements on a quarterly basis. This will empower you to always know exactly what your case has cost you at any given time.

While our customer charter is not a legal document and has no standing in law, we will do everything in our power to stand over our promises to you, our customer. This charter should be read in conjunction with our terms and conditions.